Fair, clear and simple.

1. Free audit

The Patient Journey Audit is free, with no obligation. You pay nothing unless you choose to work with us.

2. Setup fee

If you cancel before we begin work, you get a full refund of your setup fee. Once we have started building your system, the setup fee is non-refundable, because it covers custom work done specifically for your practice.

3. Monthly fees

Monthly fees are paid in advance. You can cancel at any time with 30 days' written notice, and we will stop all future billing. We do not refund a month that has already started.

4. If we don't deliver

If we fail to deliver a service we agreed to provide, we will first fix it. If we can't, we will refund the fees for the part that was not delivered.

5. Third-party costs

Fees paid to third parties on your behalf, such as WhatsApp messaging charges or software subscriptions, are non-refundable because we cannot recover them.

6. Results

As explained in our Terms & Conditions, we cannot guarantee specific results, so refunds are not based on the number of bookings or patients. If we offer a written guarantee as part of a special offer, that guarantee applies as stated.

7. How to ask for a refund

Email contact@thergimedia.com with your clinic name and the reason. We will reply within 7 business days. Approved refunds are returned to your original payment method within 10 business days.